Every employee undergoes continuous and rigorous customer service training. We post Customer Service Standards in every store so our customers know that they can expect the highest level of service. These standards include some key rules:
-No phone will ring more than 3 times
-A live person will always answer the phone
-No one will be kept on hold more than 20 seconds
-Customers will be greeted immediately on the showro...
Every employee undergoes continuous and rigorous customer service training. We post Customer Service Standards in every store so our customers know that they can expect the highest level of service. These standards include some key rules:
-No phone will ring more than 3 times
-A live person will always answer the phone
-No one will be kept on hold more than 20 seconds
-Customers will be greeted immediately on the showroom floor
Many customers have benefited from the fact that we make true same-day deliveries with no qualifications. If you call at 4:55 pm and you need a same-day delivery, we will deliver that day.
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